Satisfaction Guarantee Period

Prospecting Broker offers a 30-day Satisfaction Guarantee Period to protect genuine clients, who are committed to achieving results with our services. If the Client is unsatisfied for any reason, they may request a full refund within thirty (30) days from the date of the first payment. To request a refund, the Client must submit a written request via email to margarita@prospectingbroker.com before the end of the 30-day period. 

Eligibility for Refund

To ensure fairness and protect both parties, the money-back guarantee is available only if: 

1. The Client has actively participated in the services provided during the Satisfaction Guarantee Period, which includes attending scheduled calls, reviewing provided leads, implementing recommended strategies, and engaging in the process. 
2. The Client has completed and submitted a cancellation form and participated in a brief exit feedback call with the Prospecting Broker Client Relationship Team.
   
   

The refund will not be granted if: 

1. The Client has failed to submit the required information or data requested by Prospecting Broker, or have not duly participated in, or have only partially completed, the onboarding process.
2. The Client has accessed and used any provided services (such as lead lists, email campaigns, or strategy sessions) but has not made an effort to implement or engage with them. 
3. The Client fails to submit the required cancellation form or refuses to participate in the feedback call.
4. The Client signed up with the intent to use the service temporarily, without a genuine interest in maintaining a business relationship. 

Refund Processing & Subscription Cancellation

1. Once the refund request is approved, the Client’s access to all Prospecting Broker services will be immediately terminated, and the full refund will be processed within 45 days. 
2. If the Client chooses to terminate the subscription after the initial 30-day period, they will be charged an additional one-month subscription fee. 
3. Cancellation of any renewal after the first month must be requested at least 30 days prior to the next billing cycle to avoid being charged for the upcoming month. 

Abuse of the Refund Policy

Prospecting Broker reserves the right to deny refunds to individuals or corporate entities who, in our reasonable judgement, are attempting to exploit the refund policy by repeatedly signing up, requesting refunds, or otherwise engaging in fraudulent or bad-faith conduct.